More Americans are using chatbots, and some are adopting AI summaries and smart speakers. But views about AI and how fast it’s advancing tilt negative – even for younger adults.

Millions of Americans are turning to AI chatbots for health answers. Doctors are, too. But the ways doctors are incorporating AI chatbots into their practice are surprising. Specialized medical AI ...

Apple hasn't developed an AI chatbot for consumers, but it has been using them internally for some time now. Last year, Bloomberg's Mark Gurman detailed a Veritas chatbot to test the new version of ...

Use escalation trigger words. Say “agent,” “representative,” “billing issue,” or “legal concern” — then stop talking so the system flags your request for a human. Keep responses short and direct. Long ...

When today’s teenagers and young adults are struggling emotionally, some are turning not only to friends, family members and therapists but also to artificial intelligence. Nearly 1 in 5 adolescents ...